Are you OK with cookies?

We use small files called ‘cookies’ on design102.co.uk. Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Skip to main content

Accessibility statement

This accessibility statement applies to the Design102 website at design102.co.uk

This website is run by Design102, which is part of the Ministry of Justice.

We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible is this website?

We have made efforts to ensure all parts of our website are as accessible as possible. We know some parts of this website are not fully accessible. For example:
  • when presenting case studies of previous work, we have used images that contain text which cannot be interpreted by screen reader software
  • we have included embedded videos to present case studies and our showreels

 

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: hello@design102.co.uk

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us via:

  • email, at hello@design102.co.uk
  • address, at Design102, 3rd Floor, 10 South Colonnade, Canary Wharf, London, E14 4PU, UK.

We’ll consider your request and get back to you within 5 working days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Design102 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations

  • Page titles do not always describe the page topic or purpose. This fails WCAG 2.2 2.4.2 A (Page Titled).
  • There is no search or sitemap offering users an alternative way to locate content. This fails WCAG 2.2 2.4.5 AA (Multiple Ways).
  • Link text doesn’t always provide a meaningful description of its purpose or destination. This fails WCAG 2.2 2.4.4 A (Link Purpose).
  • The cookie banner has reflow and colour issues. This fails WCAG 2.2 1.4.4 AA (Resize Text) and 1.4.3 AA (Contrast – Minimum).

 

Disproportionate burden

A number of the images we have used in the ‘work’ pages on this website include text. This is because they are examples of previous case studies of our work. Inclusion of these images may be considered to fail WCAG 2.2 1.4.5 (Images of Text). However, these images are required to visually demonstrate our work and the style of the text cannot be reformatted to the same affect, nor does the text convey important information critical to understanding the case study. Where images of text have been used in this way, alternative text has been added to describe the contents of the image, passing WCAG 2.2 1.1.1 A (Non-text Content).

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Videos hosted on third party platforms

Embedded videos hosted on YouTube, Vimeo and other media players include non-accessible elements that are native to the video platform. This means buttons to play videos are not descriptive enough for screen reader users as the context of the video is not clear. This fails WCAG 2.2 2.4.6 AA (Headings and Labels).

 

What we’re doing to improve accessibility

We’re always looking to improve the accessibility of our website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact hello@design102.co.uk giving details of the issue and any assistive technology you are using.

We will monitor the accessibility of this website on an ongoing basis and fix any accessibility issues reported to us.

 

Preparation of this accessibility statement

This statement was originally prepared on 22 September 2020.

It was last reviewed on 19 August 2024.

This website was tested by the Government Digital Service on 3 July 2024 against the WCAG 2.1 AA standard. The report identified a number of areas that our website team have since resolved. The subsequent test was carried out by Design102 using an internal assessment on 23 July 2024 to WCAG 2.2 AA standard. All pages were tested using automated accessibility testing and monitoring tools by our website team.