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Accessibility statement

Using this website

Design102 is responsible for the content of this website and for the technical aspects.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access part of this website

If you need information on this website in a different format, you can contact us:

Albany House
94-98 Petty France


Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Ministry of Justice is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Images that convey information are missing alternative text. This fails WCAG 2.1 1.1.1 A (Non-text Content).
  • Keyboard users cannot tab through the carousel slider on the home page. This fails WCAG 2.1 2.4.3 A (Focus Order).
  • Transcripts are not provided for videos. This fails WCAG 1.2.1 A (Audio-only and Video-only Prerecorded).
  • Moving content and animation autoplays and cannot be stopped by the user. This fails WCAG 2.1 2.2.2 A (Pause, Stop, Hide).
  • There is white text on an orange background that does not meet colour contrast requirements. This fails WCAG 2.1 1.4.3 AA (Contrast – Minimum).
  • The focus state on buttons means that text is not always clearly visible. This fails WCAG 2.1 2.4.7 AA (Focus Visible) and 1.4.3 AA (Contrast – Minimum).
  • Headings are not marked up according to their hierarchy. This fails WCAG 2.1 1.3.1 A (Info and Relationships).
  • Page titles do not always describe the page topic or purpose. This fails WCAG 2.1 2.4.2 A (Page Titled).
  • There is no way for a user to skip to the main content of the page. This fails WCAG 2.1 2.4.1 A (Bypass Blocks).
  • There is no search or sitemap offering users an alternative way to locate content. This fails WCAG 2.1 2.4.5 AA (Multiple Ways).
  • Link text doesn’t always provide a meaningful description of its purpose or destination. This fails WCAG 2.1 2.4.4 A (Link Purpose).
  • On the Team page, the tab order skips content. This fails WCAG 2.1 2.4.3 A (Focus Order).
  • On the Team page, the ‘See more people’ link and its focus state has insufficient contrast. This fails WCAG 2.1 1.4.3 AA (Contrast – Minimum).
  • On the Contact page, users cannot tab through the Google Map. This fails WCAG 2.1 2.4.3 A (Focus Order).
  • The cookie banner has reflow and colour issues. This fails WCAG 2.1 1.4.4 AA (Resize Text) and 1.4.3 AA (Contrast – Minimum).

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Documents may not be accessible in a number of ways including missing text alternatives and missing document structure.

This includes documents published before 23rd September 2018, which are not used for active administrative processes.

For PDFs published by another organisation, check the accessible document policy of the organisation to report any problems or request documents in an alternative format.

Videos hosted on 3rd party platforms

Embedded videos hosted on YouTube, Vimeo and other media players include non-accessible elements that are native to the video platform. For example this means buttons to play videos are not descriptive enough for screen reader users as the context of the video is not clear. This fails WCAG 2.4.6 AA (Headings and Labels).

How we tested this website

We have completed accessibility checks using keyboard testing and the WAVE automated testing tool on a sample of pages from

The tests were carried out by the Ministry of Justice.

What we’re doing to improve accessibility

We will monitor the accessibility of this website on an ongoing basis and fix any accessibility issues reported to us.

We will use the findings from the accessibility review for the next major redevelopment of the website.

This statement was prepared on 22 September 2020.